Shipping Policy

UK Shipping

Shipment Processing Time

All orders received before 12:00 on a working day will be processed that day. Orders received after 12:00 will be processed on the following working day.

Shipping Rates & Method

  Shipment Method Shipment cost
UK  & Channel Islands Royal Mail Tracked & Signed Free

Shipment Confirmation & Order Tracking

Shipment confirmation and Royal Mail Tracking number will be sent by email once the order is complete.

Damages

Colltec Laboratories Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy & Guarantee

We guarantee your satisfaction and as such, all of our products come with a no fuss guarantee.

However, in accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

Any Ingenious guarantee / warranty coverage is only applicable with valid proof of purchase from an authorised Ingenious Distributor. Currently the only third party permitted to distribute Ingenious on either Amazon or Ebay globally is Stephenson’s Online Ltd. The Ingenious warranty will not apply to products purchased on Amazon or Ebay globally without valid proof of purchase from Stephenson’s Online Ltd.

International Shipping

Excluded Territories

We do not accept orders from or ship to the following territories: Bouvet Island, British Indian Ocean Territory, French Southern Territories, Heard Island and McDonald Islands, Iraq, Libya, Pitcairn, Saint Helena, Somalia, South Sudan, Syria, Tokelau, Turkmenistan, Ukraine, Western Sahara.

Shipment Processing Time

All orders received before 12:00 on a working day will be processed that day. Orders received after 12:00 will be processed on the following working day.

Shipping Rates & Method

Detailed shipping costs are given at checkout. However, majority of orders fall below 1Kg and shipment costs for these orders are given below.

  Shipment Method Shipment cost – below 1Kg
Europe Royal Mail International Tracked £8.73
Zone 2 – See Note 1 Royal Mail International Tracked £14.84
Zone 3 – USA Royal Mail International Tracked £19.98
Zone 4 – Rest of World Royal Mail International Tracked £13.79

Note 1: Australia, Belau, British Indian Ocean Territory, Christmas Island, Cocos Islands, Cook Islands, Coral Sea Islands, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Laos, Macao, Nauru, New Caledonia, New Zealand, Niue Island, Papua New Guinea, Singapore, Solomon Islands, Tahiti, Tonga, Tuvalu.

Shipment to PO Boxes or Pack Stations

International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature cannot be captured. This restriction does not apply when items are sent to Africa or the Middle East

Shipment Confirmation & Order Tracking

Shipment confirmation and Royal Mail Tracking number will be sent by email once the order is complete.

Customs, Duties, & Taxes

All contents and information on this site including without limitation text, graphic and images, is the property of Colltec Laboratories Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.

Damages

Colltec Laboratories Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy & Guarantee

We guarantee your satisfaction and as such, all of our products come with a no fuss guarantee.

However, in accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

Any Ingenious guarantee / warranty coverage is only applicable with valid proof of purchase from an authorised Ingenious Distributor. Currently the only third party permitted to distribute Ingenious on either Amazon or Ebay globally is Stephenson’s Online Ltd. The Ingenious warranty will not apply to products purchased on Amazon or Ebay globally without valid proof of purchase from Stephenson’s Online Ltd.

Thank you

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